Lighting strike took out line splitter for me and my neighbor.

Question

I have done all the trouble shooting inside and the fact that the neighbors that share the same line split on the pole confirms it's a line issue.  The odd thing is all my televisions  have the channel they were last on playing but will not change channels.   I need the i telnet in order to do my job as I work from home.

XfinityVictor · Answer

user_ssslod Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

Customer Service

user_ssslod

Lighting strike took out line splitter for me and my neighbor.

XfinityVictor

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