Visitor
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3 Messages
Lies
This company is ridiculous. We have to move because of the military and there is no Xfinity/Comcast near us and they are going to charge me an extra $25.00 for phone service bc I have to cancel my internet service. Then back in February my husband bought a watch under a promotion it’s July and we still have not received anything. Then they tell me we probably won’t get it now bc we don’t have internet. I was a customer for over 10 years.. and we had the watch for 5 months which they said it would take 90 days but yea They love their military members until they can’t provide a service then punish you. Go with any other company but them…they lie and don’t keep promises.
XfinityRay
Official Employee
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3.1K Messages
1 month ago
Good afternoon, user_dp05zt! Thank you for reaching out about the Xfinity Mobile line and watch. We appreciate your service to our country and are happy to further help! When you are military member and move with the mobile service out of our footprint, the $25 line access fee is waived. That does not apply when you move. You can see that under the Flexible Line Fees section of the Xfinity Military FAQ page.
When your internet account it closed, it does not allow us to add any lines or make changes to the mobile account. Changes can only be made when you are an active internet subscriber. When the free watch was offered, did you or your husband go through the order approval process for it with an agent or online?
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