Lies from your representative.

I'm supposed to be a "Platinum Plus" member. I don't know what that means because my experience with Comcast has been appalling. Every since I moved I have gotten nothing but issues from Comcast. I can't even get into my Xfinity account. Now I owed $301.50 of which I paid $150.00 and made an arrangement for the balance to be paid by the following week. My Internet is off and when I spoke with another representative she said that I made a scheduled payment and not a payment arrangement. I mean [edited: language] is going on with that [edited; language]?

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XfinityKassie

Official Employee

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2.1K Messages

2 hours ago

user_geqhjl Good morning, and welcome to our Xfinity Forums Community. I can see how having your services interrupted would be frustrating. There is a slight difference between scheduling a payment, and setting up a payment arrangement. Usually, the payment arrangement would get set up through your Xfinity account. Since you are unable to login, that would make it a bit challenging. I'd be happy to take a look into what's is causing the login issues, help you with getting a payment arrangement set up, and hopefully get your services restored quickly. To begin, please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_geqhjl

Lies from your representative.

XfinityKassie

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