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user_gr3ej1
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Visitor

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1 Message

09/10/2026 12:32 PM

Lies from representatives

This company constantly lies to you and increases your bill, customer service is terrible, if you have other options I would not use this service 

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Updated 

4 hours ago

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XfinityChristy

Official Employee

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3.1K Messages

4 hours ago

 

user_gr3ej1 Hello and thank you for reaching out via our Xfinity Community Forums. I’m sorry to hear you've had that experience. I can understand how frustrating it would be if your bill increased unexpectedly or if you felt your concerns weren't being addressed. I'd like the opportunity to learn more about what happened and see if there's anything we can do to help. Could you share a few more details about the issues you've experienced, such as the billing increase or the customer service concerns you ran into? If you'd like us to take a closer look at your account, please send a Direct Message with your full name and service address. We'll be happy to review the situation with you and see what options may be available.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

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