Visitor
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3 Messages
Lies and thefys
I have been encountering individuals who have been dishonest and made false commitments. It seems that the information being provided is intended to bring this discussion to a close, and I have been trying to resolve several issues over the past five months.The treatment of loyal customers is surprising, particularly regarding the retraction of credits after confirming a return, which is then followed by further inaccurate statements. [Edited: "Inflammatory"] I believe there are many individuals who have been disadvantaged and mistreated due to your customer service representatives prioritizing sales over customer care and repeatedly providing false information.
EG
Expert
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121.5K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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3.7K Messages
4 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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