Visitor

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1 Message

10/20/2026 3:11 PM

LIERS And CANT GET NOTHING CORRECT!

I’ve been an comcast member for a long time.. once the switch was made to Xfinity everything changed drastically and not for the good.! Unfortunately, the customer representatives are hard to understand due to having a heavy accent.. then the customers representatives really don’t help with any problems you bring to their attention. They just send you in a circle and get you frustrated till you hang up. Xfinity really needs to work on the customer service side of things. I’m to the point of just taking my business elsewhere due to the lack of communication, service , and prices of things. It’s 2026 and there internet prices are not it.. my bill comes to 109$ after with a 30 discount. I’m not happy at all about the prices. Mean while frontier and others are low priced for convenience with this economy we’re living In but Xfinity can careless.. Xfinity get it together !!!! 

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Official Employee

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2.6K Messages

6 hours ago

 

user_2cmbpq Thank you so much for reaching out to us here to let us know about your experience, your feedback helps us to do better! I would be happy to review you account and ensure you have the best possible price for your services. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.
 
 Here are the detailed steps to direct message us:
 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message
 
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

 

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