Visitor
•
5 Messages
Lied
I was told someone would be coming today between 1 and 3 was told lastnight and today to fix my internet issues that went down. I don't like for someone to lie to me!!!
Visitor
•
5 Messages
I was told someone would be coming today between 1 and 3 was told lastnight and today to fix my internet issues that went down. I don't like for someone to lie to me!!!
XfinityBradM
Official Employee
•
1.1K Messages
21 days ago
@user_9ea6eb Apologies for the miscommunication with your recent appointments. You can view the currently scheduled appointments using any one of the methods outlined in our resource. There are times appointments are cancel through an automated system if there was service to a local node/piece of equipment that verifies from our end the issue SHOULD be resolved. Our team can take a closer look to provide some insight and options if you're still having internet issues. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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