Visitor
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1 Message
Lied to
I called to discuss my bill with customer service as my 1 year deal was up, I was paying about 50 bucks a month. customer service told me they would prorate the 101 dollar charge and credit my next month, when that next month came they billed me 101.32 again, when I called to fix it they told me to kick rocks and they dont care what the last guy said to me. I've had comcast for about 5 years and I've had nothing but issues. I will be switching providers.
XfinityVictor
Official Employee
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2.5K Messages
2 hours ago
Here's the detailed steps to direct message us:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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