Visitor
•
4 Messages
Lied to from Comcast about availability, bought a house because of it.
Found a house I wanted to buy, needed to make sure to have high speed internet because I work from home. I check the serviceability checker on comcast site and it says I need to contact customer service. I contract customer service and they told me they would need to do a survey of the area to determine if I can have comcast. The surveyor comes back and says yes you are capable of getting comcast internet. So I put an offer on the house, its gets accepted, I schedule the comcast install for the close date, 8/24. On 8/24 the comcast technician says there is no line run to the house so he can't install the internet. I contact comcast support and they tell me I definitely can have internet there so they schedule a tech to run the line. The tech comes and tells me no I can't have internet, I would need a leaf installed. I contact customer service again and they said ah okay we will schedule an install of that on 9/15. Today (9/15) the technician rolls up and says there is no way he can install a leaf here, there is no feeder in the area. I contact customer service again and have been transferred multiple times. Some tell me that we can still get this installed at no cost to me, others are telling me its going to cost $39,242.00 for them to run 924 feet of line to my house. Seeing as comcast has stopped doing email support I have no idea how to get a long term support going.
TLDR Comcast had some one come out and physically investigate if I can have internet before I bought a house, so I bought a house based on that and now they are telling me that it will cost $39k if I want internet at my address. 39k to run 924 feet...
EG
Expert
•
107.5K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
0
XfinityKassie
Official Employee
•
1.4K Messages
2 years ago
@user_2236ed Thank you for reaching out to our Community Forums Team. I can see how this scenario would be super frustrating for getting services ran to your home. I would be frustrated as well. I would be happy to take a look at the ticket and survey that was completed, and see the change in serviceability is. To begin, can you please Direct Message your name, and full service address we will be working with today? I look forward to working with you today!
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
2
0
user_2236ed
Visitor
•
4 Messages
2 years ago
So customer service can not override what construction says. Is the solution to have comcast construction come to a house when you want to set up a new residence? Is a surveyor not enough? Why did I have a surveyor come out, tell me I can have comcast but then comcast not follow through with that. What is the point of having a survey done?
0
0
user_2236ed
Visitor
•
4 Messages
2 years ago
The final word from comcast: you can have service like we said when we got the survey done, its just going to cost you 39k lol
0
0