Visitor
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1 Message
Lied to from an agent screen shot proof
Was told I would have an agent out between 5-7 and no one showed up. When I contacted them they said I was misinformed and the employee would be talked to from their supervisor. Not the point. Ready to cancel at this point. Over a week with no services still paying a bill.
XfinityCarolyn
Official Employee
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294 Messages
2 hours ago
@user_xr1j37 Thanks for reaching out to us about your service interruption. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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