Visitor
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1 Message
Lied To By Xifinty Chat Assistant
I had a payment arrangement setup for Dec 7th 2025 but on Dec. 6 I went to the XFINITY assistance and chatted with Muhammad and i informed him that I wasn’t able to pay and if I could get more time . He asked me when do I think I could pay the past due balance and I told him that I could pay it Dec 18 2025. He took some time but told me that he got it extended to December 20th giving me an extra two days to pay it . Then he asked me if my arrangement date had changed and I told him no it still shows the 7th and then he assured me that it would take up to 72hrs to change.. so now it’s December 9th and I have no service and when I called XFINITY they telling me no payment arrangement for the the 20th existed . I’m frustrated because why did I get lied to
XfinitySean
Official Employee
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326 Messages
4 hours ago
Hey there user_3geufa, thanks for taking the time post on our community forums! I'm sorry to hear your services were shut off! While I can't guarantee we'll be able to override our system if the account was suspended, but our team would be more than happy to look further into the issue to see how we can help!
Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a look!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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