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user_zs3zns
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09/28/2026 4:14 PM

Lied to by customer service person

original plan was $85 per month for 1gb for 5 years price lock. i called in to honor new customer deal of 50 per month. was told they sent it up and should get an answer within 5-7 business days but they would lower my bill for now. 

now i have 1 yr contract, original plan not avail and get it back. spent 1 hr and spoke to 8 different people only to get the last person to be upfront and tell me they can only offer what they see and they dont see new plans for existing customers. 

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6 days ago

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XfinityJosephA

Official Employee

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2.5K Messages

6 days ago

Hello @user_zs3zns our team can double-check the services you have and review service options. Please send us a direct message that includes your name and service address when you have a chance. To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    You can see how to send us a direct message here,

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

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