Lied to by agent who changed our plan

Last week I called to have security monitoring dropped from our bundle which includes internet and television channels. We did this because the video recording stopped working and the only solution offered by Xfinity involved us spending $400+ on new equipment. The camera works, it is Xfinity’s recording software that stopped working.  When I told the agent that we wanted to drop that service but make NO changes to our internet and tv channels, he asked me which channels we watched the most. I told him we watch HBO, TCM and the Astros baseball channel the most. He offered me a package that would “keep all the channels you currently have” but dropping the security services and quoted me a price of $269 per month, which is $95 less than we were paying. I specifically asked him, “So you’re saying this package includes ALL the channels we have now,” and he said, “Yes, it does.” I signed up for the package on the link that he sent. The contract is for one year, and includes a $110 charge for early termination. Well, yesterday I decided to watch TCM, and a message pops up that “This channel is available by subscription only.” Really. So I get on the phone with an agent who, after running some checks says, “Yes, ma’am your plan includes TCM and HBO” and that the issue was on their side and would be resolved shortly. He said I would receive a call in one hour to confirm that the issue had been fixed. I never got the call, and was still unable to access TCM, HBO or a number of other channels, so I called again.  This time, I spent almost two hours with another agent running “fixes”, again without success. Finally I was transferred to someone in their sales department who informed me that the plan I had been given doesn’t include any premium channels, TCM, etc, THAT I SPECIFICALLY ASKED FOR. This person offered NO solution other than me paying to upgrade to a more expensive plan. Needless to say, I am not going to do that. I am done with a company that lies and uses bait and switch tactics.