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user_uimy7o
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2 Messages

Wednesday, January 17th, 2024 5:31 PM

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Lied to and mislead about my refund

I’ve been consistently lied to and misled about my refund. I will be submitting complaints to the fcc as well as bbb as well as submitting reviews on every forum I could think of. I have been on the phone with them for hours, and 98% of the agents have absolutely no idea what they’re doing and the ones who did straight up lied to me and hung up on me multiple times. I will never do business with xfjnity again. 

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Updated 

2 years ago

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XfinitySara

Official Employee

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2.6K Messages

2 years ago

Hey there, @user_uimy7o! I'd be happy to take a look at things and see how our Digital Care Team can help! Could you please send our team a direct message to get started?

 

To send a direct message: 

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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user_uimy7o

2 Messages

@XfinitySara​ the link takes me back to the community forum no option for messaging 

2 years ago

0

XfinityPaula

Official Employee

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2.1K Messages

@user_uimy7o I'm sorry that link did not work. Are you currently signed in to the forums? If so, There should be a message icon at the top right. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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