Visitor
•
1 Message
Lied to about channels on new plan
I had an online chat with an agent about changing my plan. I told them I wanted to keep all tv channels that I currently have. They told me that by going down to the 1 gig internet plan, I would have all of the same channels and the price would be reduced. I confirmed three times in the chat and specifically mentioned the extra channels like HBO , Peacock , Sports package that we already have. I was assured 3 times that it would be the same.
it was not the same. We no longer have HBO Max , Paramount Showtime, and TMC. When I called about it I was told too bad the agent was wrong. I also can’t go back to my old plan because it doesn’t exist any longer and I have to pay for all of the missing channels individually now which costs more than before.
i was not allowed to speak to a supervisor!
Worst company customer service I’ve encountered.
XfinityThomasA
Official Employee
•
2.9K Messages
22 days ago
Thank you for your feedback, user_rjehfi. This is not the experience we want, and we'd appreciate the opportunity to help in every way we can. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0