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user_w8gupw
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Wednesday, February 25th, 2026 10:32 PM

lied about reimbursement

I was promised on 2-3-2026, from "Tasha" that if I switched my cell plan form Verizon to xfinity mobile and if my phone balance was less than 500.00, they would reimburse you with a prepaid master card....Well, I paid off the 304.02 phone balance an suddenly, no one knows anything about this reimbursement and no ne answers the xfinity mobile line, it goes to standard services.... total bait and switch, systemic corruption

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40 minutes ago

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XfinityThomasA

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4 hours ago

 

user_w8gupw - Thank you for choosing Xfinity and for taking the time to reach out to us with your feedback and request for assistance. I can understand how frustrating it would feel to be waiting for an incentive update—I know I’d be checking in too if I were in your shoes.
Customers can view the status of their incentive about one week after all required services have been activated. Have you had a chance to check on the status using the incentive tracker yet? I’m happy to help walk you through it or look into anything that seems unclear.

incentive tracker = https://www.xfinityincentivetracker.com/track

 

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user_w8gupw

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@XfinityThomasA​ we were told to get a copy of our paid off device and submit it someplace to receive the reimbursement. I can’t possibly track the incentive tracker if I haven’t been able to submit anything yet because I haven’t been provided with the information.

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3 hours ago

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XfinityThomasA

Official Employee

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3.3K Messages

 

user_w8gupw - Thank you for reaching out — I know reward and incentive details can sometimes be confusing, and I want to make sure you get the clarity you need. Your order confirmation email will include all information about rewards, incentives, and the eligibility requirements tied to them.
When you have a moment, could you share a brief overview of the terms outlined in your confirmation email? That will help us better understand your situation and provide the most accurate support.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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user_w8gupw

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Never received the email on how to submit for reimbursement… I received an email on if I wanted to purchase a new phone from you, but not how to get payment for the one I just paid off

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1 hour ago

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XfinityMartyR

Official Employee

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3K Messages

user_w8gupw I would recommend reaching out to the Xfinity Incentive Team directly to inquire about this particular promotion. They should have the details on what needs to be submitted, and how to submit it. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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40 minutes ago

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