Visitor
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1 Message
lie from comcast agent
We changed out our wireless router and when we went to bed at 11 pm it was working. In the morning it was not working. We talked with an agent and nothing was resolved. They said they were having a tech work on it and would call back. They did not call back when promised. I left a 0 on the satisfaction rating. As soon as the rating was sent in, they called me back right away and promised to send a tech out this morning between 8-9 am and that they would waive the $100 fee and give me a $50.00 credit if I would change my rating. I changed the rating and this morning the tech did not show, when I messaged the virtual agent said we do not have any appointments scheduled. This afternoon, I will be switching companies. Xfinity does not seem to value long standing customers who pay over $300 a month for thier services.
EG
Expert
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104.1K Messages
24 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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1.1K Messages
24 days ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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