Lie after Lie

Spoke with four different customer service reps today. Also talked to a store employee a week ago. Every single person has lied to me. Store rep told me I was under contract through 2025–thought it was weird but left frustrated. Checked today and my contract is literally over this month. Called in to customer service tonight and first person told me same thing—under contract until 2025. Told him I literally have the contract that I signed from 2022 and all of a sudden he says you are right! But there’s a difference between service agreement and contract agreement (just dumb terms intended to confuse customers. There is no difference between contract and service. I sign a contract, Xfinity provides a service. It’s the same thing!!). Guy tells me I won’t have any cancellation charges now. I said the store said otherwise. I asked for supervisor, he reassured me he was best man for the job. Long story short, he forwards me to customer loyalty team rep. She tells me contract started in November 2022. I corrected her that no, it was March, and I moved in November. She didn’t stay on the phone long before randomly transferring me to another person. He tried his best but also pulled the November trick and I didn’t bite that time either. He reassured me he was the guy to solve my problems. We are now over an hour on the phone and even though I want to cancel in frustration, I allow him to figure out his best deal. He goes quiet for five minutes—I check in to see if he is still there. He replies, asking for a few moments. I wait another ten minutes and check-in again. I don’t get a response for another five minutes. Honestly feel like it is a tactic to try and get me to hang up. Not biting…gets on a few minutes later and tells me the best deal saves me $10. Wow. Again, transferred to next person—now person number four. This guy spends more time selling me on xfinity mobile than solving my billing problem. At least by now I’ve established my contract is up and won’t have to pay cancelation fee. This guy though insists on giving me all kinds of “deals”—xfinity mobile being one. Another “deal” was a free upgrade to 150hr DVR instead of the 20hr I currently have. I knew that sounded fishy too so I checked my DVR and have 36 recordings and 30% capacity. That includes 19 hour long recordings so again, another lie—I already had the 150hr DVR!! How are you supposed to trust this company at all? They don’t care! They know they are the Cadillac of cable service and know their customers don’t have other great options so they charge them whatever they want and trick them endlessly to think we are getting a good deal as customers. Expressed my concern with this last guy and he literally said, “oh lord have mercy” sarcastically in response as if I was saying something unreasonable. How unprofessional is that? Now I’m being disrespected on top of lied to? Didn’t even really apologize until I asked to speak to his boss. Ended up giving him the benefit of the doubt and asked instead that he call me back Friday (where I’ll likely be canceling) because I appreciated his patience and work with me. Didn’t appreciate the attitude or sarcasm though. Really don’t appreciate the lie after lie. If a cable provider could penetrate the market and have core values of integrity and honesty, xfinity would be out of business in a few years. It’s a shame…xfinity should be ashamed.