1 Message
LIARS
I went to the Xfinity store in the Holyoke Mall in Holyoke Ma USA to return cable boxes. The customer service guy told me if I switched my cell phones over to Xfinity my bill would be a total amount of $75.00 with the internet I had and that cell phones were $15.00 each but you get one free. So my internet was 60.00 and 15.00 for 2 phones, well come to find out he lied and my bill is $120.00 / month. Plus I was offered 2 $100.00 visa gift cards which I never got. When I called customer service at the 800 number ther was nothing they could do, so now because he lied I pay more than I did before I switched. [Edited: Inflammatory]. I’m now in the process of looking for a new internet company and I will be switching my phones back to my old provider… I will be sure to let people at the store in the mall know when I go to flip out on the guy!!!! Please take my advice and don’t listen to them… If this has happened to you I’d like to know
XfinityAldrik
Official Employee
•
2.5K Messages
2 years ago
Thank you for taking the time to reach out to us @user_1f629l! This is far from the experience we want you to have. Could you please send our team a direct message with your full name and full address? Our team would love to take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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