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user_u3m538
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Tuesday, February 6th, 2024 2:04 PM

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Letter for Outage for Proof of work

Hello, I was wondering if you guys provided letters detailing about outages that happens in areas for my job?

Question

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Updated 

11 months ago

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EG

Expert

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110.2K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAngie

Official Employee

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1.8K Messages

1 year ago

 

user_u3m538, Thank you for reaching out to Xfinity Support. We do not send out letters to your employers, but you should be able to find the information needed to document any interruption in service on the Xfinity app. A screen shot works very well in these situations. Let us know if we can do anything else for you. 

 

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haleymht

4 Messages

where in the xfinity app does it show any information about past outages? it is not in the status center or under troubleshooting.

11 months ago

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EG

Expert

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110.2K Messages

11 months ago

@haleymht 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

(edited)

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