1 Message
let me speak to a human being customer service rep
I have been overcharged on my bill by almost 3x for seemingly no reason and now my service has been cut off because why would I pay more than I agreed to? I cannot get in touch with a human being from Xfinity and the robots are completely useless. I have tried everything I can think of and cannot reach a human being at Xfinity what is going on??
XfinityJohnG
Official Employee
•
1.8K Messages
1 year ago
Thank you for reaching out to us here @user_ozanzv. I can definitely look into any billing question or issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
user_h4mc7g
1 Message
1 year ago
Help! I need to reprogram my remote to work on my new tv
1
0
user_x4n576
4 Messages
1 year ago
I HAVE AN ONGOING ISSUE and your phone and chat assistant will NOT let me get to a human being even after requesting one - it has me stuck in a loop.
YOUR SUPPORET IS PATHETIC - THIS SERVICE IS GARBAGE!
GIVE ME A HUMAN @!#(*@%^%@# BEING RIGHT NOW
3