let me speak to a human being customer service rep

I have been overcharged on my bill by almost 3x for seemingly no reason and now my service has been cut off because why would I pay more than I agreed to? I cannot get in touch with a human being from Xfinity and the robots are completely useless. I have tried everything I can think of and cannot reach a human being at Xfinity what is going on??

Responses

XfinityJohnG

Official Employee

•

1.6K Messages

1 year ago

Thank you for reaching out to us here @user_ozanzv. I can definitely look into any billing question or issue from here for you. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

0

U

user_h4mc7g

1 Message

1 year ago

Help! I need to reprogram my remote to work on my new tv

1

0

XfinityVianney

Official Employee

•

2.1K Messages

Hi, @user_h4mc7g. Thank you for reaching us here for help. I see you need help pairing your remote, and we have a great resource here https://www.xfinity.com/support/articles/programming-your-xfinity-remote that provides all the steps you need.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

U

user_x4n576

4 Messages

1 year ago

I HAVE AN ONGOING ISSUE and your phone and chat assistant will NOT let me get to a human being even after requesting one - it has me stuck in a loop.
YOUR SUPPORET IS PATHETIC - THIS SERVICE IS GARBAGE!
GIVE ME A HUMAN @!#(*@%^%@# BEING RIGHT NOW

3

U

user_x4n576

4 Messages

I finally got someone to call me back and when I asked them if they knew what a ping was they hung up!!

I am having 20% packet loss based on:
ping www.google.com -l 300 -t

Reply from 142.251.33.100: bytes=68 (sent 300) time=13ms TTL=58
Request timed out.
Reply from 142.251.33.100: bytes=68 (sent 300) time=9ms TTL=58
Reply from 142.251.33.100: bytes=68 (sent 300) time=10ms TTL=58
Request timed out.
Reply from 142.251.33.100: bytes=68 (sent 300) time=14ms TTL=58
Reply from 142.251.33.100: bytes=68 (sent 300) time=9ms TTL=58
Request timed out.
Reply from 142.251.33.100: bytes=68 (sent 300) time=12ms TTL=58
Reply from 142.251.33.100: bytes=68 (sent 300) time=12ms TTL=58
Reply from 142.251.33.100: bytes=68 (sent 300) time=9ms TTL=58
Reply from 142.251.33.100: bytes=68 (sent 300) time=12ms TTL=58
Reply from 142.251.33.100: bytes=68 (sent 300) time=12ms TTL=58
Reply from 142.251.33.100: bytes=68 (sent 300) time=11ms TTL=58

This has been going on for hours. The issue is somewhere between your CO and this modem's WAN IP address and your "technicians" are saying they don't have a way to ping that.
I need someone with ANY technical knowledge and tools whatsoever to help me with the internet connection your company is *BARELY* providing

1 year ago

0

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user_x4n576

4 Messages

One of your technicians stated "I sent 3 packets and they all came back" BIG @#$%)(@& DEAL! OUT OF 100 20 of them would DROP!@!Is there anyone at your company that is capable of doing anything remotely considered technical support!?

If this isn't resolved by tomorrow - I'll be canceling the service. CenturyLink apparently gets my $$ now. This is garbage.

1 year ago

0

XfinityKassie

Official Employee

•

1.7K Messages

@user_x4n576 Good morning! Thank you for taking the time to reach out to our Community Support Team, and bringing your service concerns to our attention. This isn't the experience we want our customers to have in getting in touch with us. I would like to turn this experience around for you, and get you in the right direction for your services to be working properly. To begin, can you please send a Direct Message with your name, and service address we will be working with today?

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Customer Service

user_ozanzv

let me speak to a human being customer service rep

XfinityJohnG

user_h4mc7g

XfinityVianney

user_x4n576

user_x4n576

user_x4n576

XfinityKassie

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