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user_n0fvtv
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Thursday, July 30th, 2026 7:25 PM

Legal Name Change

I need a method to send a direct message to make a legal name change on my account. I'm trying to update my name but the Chatbot only tells me how to change my preferred name. I need my legal name to be changed to reflect correctly on the billing. I found the other threads stating that this could be done through a direct method but that the messaging cannot be accessed without a staff member's help. 

Thank you. 

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1 hour ago

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XfinityMartyR

Official Employee

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3.5K Messages

1 hour ago

user_n0fvtv Thank you for reaching out! You’re correct that updating the preferred name in the Xfinity app or online does not change the legal name associated with the account or billing. We have a name change process that needs to be followed, and our team can help get that started. 
 
Please send us a direct message, so we can gather the necessary details for the ticket opening. 
 
 

To send a "Direct Message" message:


• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it


How to: Direct messaging within the forum

 

 
 

 

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user_n0fvtv

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Thank you so much! A message has been sent. 

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