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user_n0fvtv
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07/30/2026 7:25 PM

Legal Name Change

I need a method to send a direct message to make a legal name change on my account. I'm trying to update my name but the Chatbot only tells me how to change my preferred name. I need my legal name to be changed to reflect correctly on the billing. I found the other threads stating that this could be done through a direct method but that the messaging cannot be accessed without a staff member's help. 

Thank you. 

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2 hours ago

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XfinityMartyR

Official Employee

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3.6K Messages

1 month ago

user_n0fvtv Thank you for reaching out! You’re correct that updating the preferred name in the Xfinity app or online does not change the legal name associated with the account or billing. We have a name change process that needs to be followed, and our team can help get that started. 
 
Please send us a direct message, so we can gather the necessary details for the ticket opening. 
 
 

To send a "Direct Message" message:


• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it


How to: Direct messaging within the forum

 

 
 

 

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user_n0fvtv

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Thank you so much! A message has been sent. 

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1 month ago

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LBRTDWN

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1 Message

4 hours ago

Please assist me in changing my legal name.

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XfinityVianney

Official Employee

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2.9K Messages

 

LBRTDWN, I can certainly do that. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

 

 

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