Visitor
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1 Message
legal name change
I need to initiate a legal name change and provide documentary proof. The solutions I find say to start with a direct message. However, I am unable to find any option to direct message. Instead, I just get the chatbot help, which provides the same account information update suggestions in a loop and refuses to break out to any further assistance.
Community Best Answer
XfinityEricB
Official Employee
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3.5K Messages
20 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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