Legal name change

I need to change my legal name on my account. The former link I can find of how to do so on the support forums leads to a 404 page. The AI chatbot does not understand what I'm trying to say, and when I call customer service I am in an endless loop with another AI chatbot. I have no direct message button on the top right corner of the page on Xfinity Forums.

How do I get in contact with anyone who can actually help me do this instead of spending 30 minutes arguing with an AI that can't understand basic questions?

Responses

XfinityAmandaB

Official Employee

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2.2K Messages

1 day ago

user_w6o65w Thank you so much for reaching out of help with updating your name on your account. We can help with that account change request for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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Customer Service

user_w6o65w

Legal name change

XfinityAmandaB

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