Skip to main content

    Support

    Offers

U
user_z979gw
1st Topic

Visitor

 • 

2 Messages

Saturday, May 3rd, 2025 3:27 PM

Legal name change

I legally changed my name and would like to update my account so it is correct. I recently went into a local store for assistance with this matter, but I am most certain that the associate I spoke to only updated my name on my profile information. I need my correct, legal name to show across my entire account, especially for future bills I receive. I currently have Xfinity internet.

Question

 • 

Updated 

24 hours ago

8

1

0

XfinityEva

Official Employee

 • 

1.6K Messages

1 day ago

Thank you so much for taking the time to reach out about this. This can take up to the next billing statement depending on what day of the billing cycle this change was made. We can definitely make sure to update this for you. Do you recall if you submitted any supporting documents for the change? If not, we can still assist here. May I please ask that you send us a direct message with your full name and service address to get started? 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

2

0

user_z979gw

Visitor

 • 

2 Messages

Hi there, I was not requested to submit or provide any supporting documents for the change. I did show the store associate my U.S. Passport showing the name change, but he didn't ask for anything else. I say he likely only updated my name as shown on my profile because that's what he appeared to do on the tablet he was using. The screen he was at didn't seem much different from the screen I see on my end when viewing my Account and Identity information on the Xfinity website. In any case, I will send the direct message as requested!

Like

Reply

24 hours ago

0

XfinityEva

Official Employee

 • 

1.6K Messages

Ok, great! The passport would have been enough. We do have a simplified process now so that may be it. Either way we can check that for you. We will be awaiting your direct message. :) 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

24 hours ago

0

forum icon

New to the Community?

Start Here