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user_s9vl39
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09/29/2026 1:51 AM

legacy problem

several hours on the phone for over a month with differnt techs a nd supervisors trying to help me start the cell service offered free for a year and no can because I've been a client too long [Edited: Profanity] went to 2 diff stores and the same thing what gives?

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4 hours ago

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XfinityChristy

Official Employee

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3.2K Messages

4 hours ago

 

user_s9vl39 Hello, and thank you for reaching out via our Xfinity Community Forums. I'm sorry to hear you've spent so much time trying to get this resolved. I can certainly understand how frustrating that must be. To help us better understand what's going on, can you share a little more about the offer you were trying to activate and what reason you were given for not qualifying? Any additional details you can provide will help us take a closer look at the situation.

 

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