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user_mvbm9i
1st Topic

2 Messages

Monday, November 20th, 2023 9:09 PM

Left tree branches in front of my house

An xfinity truck cut some trees and left the mess in front of my residence. I've been on the phone for over 2 hours. Trying to get a supervisor. Being given the run around. 

Question

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Updated 

9 days ago

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XfinityJoshuaG

Official Employee

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237 Messages

9 days ago

@user_mvbm9i So sorry to hear about that issue. Is the issue just the tree limbs on the lawn? 

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user_mvbm9i

2 Messages

Yes, I have full video and pictures, and I'm still on hold for a supervisor 2 hours and 27 mins right now 

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Reply

9 days ago

0

XfinityJoshuaG

Official Employee

 • 

237 Messages

9 days ago

@user_mvbm9i Sorry to hear that. I can always help create a ticket here if that'd help. Just send us your full name and address in a direct message to get started.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

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