U

Monday, November 20th, 2023 9:09 PM

Closed

Left tree branches in front of my house

An xfinity truck cut some trees and left the mess in front of my residence. I've been on the phone for over 2 hours. Trying to get a supervisor. Being given the run around. 

Official Employee

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331 Messages

6 months ago

@user_mvbm9i So sorry to hear about that issue. Is the issue just the tree limbs on the lawn? 

2 Messages

Yes, I have full video and pictures, and I'm still on hold for a supervisor 2 hours and 27 mins right now 

Official Employee

 • 

331 Messages

6 months ago

@user_mvbm9i Sorry to hear that. I can always help create a ticket here if that'd help. Just send us your full name and address in a direct message to get started.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

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