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Question

the agent I was on the phone with at the time renewing my internet services told me that getting a mobile phone line would lower the bill on the internet plan but forgot to mention that the free phone that came with it would cost me monthly along with the fact that I had a 30 day period to return the phone so I don’t have to pay for it and now I’m stuck paying for the phone and I can’t return it.

XfinityJosephA · Answer

user_xmgz40 send us a direct message, so we can take a closer look at your account and the specific services you have. We will always do all we cna to help. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.

https://forums.xfinity.com/direct-messaging

Customer Service

user_xmgz40

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XfinityJosephA

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