Visitor
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1 Message
LEFT ON A CALL
Called multiple times in the last two days over 5 hours of waiting, repeating myself, and frankly wasting my time all to simply switch service from 1 apartment to another within the same community. All I was trying to do was set up service and get a tech to my unit.
I'm currently still on hold - forgotten bc no one came back to the line but no one hung up. So here we are with the call idly running zero customer service nothing resolved after speaking with 5+ people.
Managed WiFi is absolute trash. Your overseas outsourced customer service is trash and your cheap labor only infuriates customers but you keep doing it because you don’t care about a customer service experience and only care about profit and cutting costs.
So I will keep this call going and document it for as long as possible, blast you on social media and all of the above because your service team (for the most part not all) is absolutely useless.
I will absolutely never pay for your service again.
XfinityJon
Official Employee
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714 Messages
7 hours ago
Good afternoon user_wmw20b. I can assure you this is not the experience we want you to have at all. I will be more than happy to look into your concern for you. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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