Visitor

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2 Messages

Thursday, August 21st, 2025

Leaving Xfinity

My two year deal ended and my monthly bill increased by more than double the cost. If I do not receive an adjusted price per month I will be leaving Xfinity and getting a new WiFi provider.

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Official Employee

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2K Messages

4 days ago

@user_pdomnq Hello, and welcome to our Xfinity Forums! We appreciate you taking the time to reach out concerning your Xfinity promotion. I'd be happy to take a look at our current promotions, and see if we have a more budget friendly option. To begin, please send a Direct Message with your name, and service address. I look forward to working with you today! 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

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