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user_gnwzjy
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Saturday, June 20th, 2026 1:37 AM

Leaving Xfinity and moving to 5G - for how long?

Things have gotten too expensive for the speed we're getting. In the event we decide to return at a later date, what's the minimum period someone needs to not be an Xfinity customer to qualify as new business to the company and take advantage of a 5 year rate locked introductory plan?

It honestly felt odd speaking to the retention team trying to understand why someone who's demonstrated zero loyalty to them gets the best price, while those who have been with the company for a decade plus arent given at tue very least, the same consideration. Seems counter to the way everything works on the planet. Reward loyalty. Customers who have earned their place among preferred users exist in Hotel and Airline programs, but feels just the opposite here.

Anyway, back to the question around the waiting  period. Not going to switch names to establish a fresh account. We'll wait it out at the address, just curious how long that tends to be.

Thanks!

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EG

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119.9K Messages

2 months ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section,  and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityChristy

Official Employee

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3K Messages

2 months ago

 

user_gnwzjy Hello and thank you for reaching out via our Xfinity Community Forums. I hear where you’re coming from, especially after being a longtime customer. In most cases, you’d need to be without Xfinity service for about 90 days to be considered a new customer again, though it can vary by area and current offers. I’m happy to double-check if anything new has popped up on your account before you make a final call. Would you like me to take another look?

 

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user_ji7x8r

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I totally agree with you I am going thru that same problem as well. my special expired over a year ago, not to mention I only was allowed to have it for two years. Now they are offering new customers wonderful deals for five years. I have contacted Xfinity two times and have not had any luck. I am now researching other companies in my area for Internet. I guess they don’t really care about keeping customers long-term at all. All they focus on are trying to get new customers. no loyalty at this company that’s for sure  

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XfinityMarcus

Official Employee

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2.3K Messages

user_ji7x8r thank you for using the Xfinity Community Forums page, I understand you would like to review package options as yours promotion has come to a close. Let's see what we can do about that together. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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