Leaving a Review for the Company

I first got Xfinity when I needed internet. We have had them as an internet provider since I was a child, so I didn't think I would have so many problems. 

The company makes you choose different plans after a certain amount of time, or they will just charge you whatever amount they want to without any kind of notification on price increase. I successfully learned how to work around this, but it just is an inconvenience at best.

I got mobile because I thought the company could be trusted. Since then, they supposedly offer upgrades if you trade in your old phone (through them), but it never processes through their warehouse. It's been over a year; they charged me full price for a phone they aren't even selling in their stores anymore. It still says processing on my account and none of their agents can help me. 

They will also try to upsell you tablets but never tell you the cost or that it adds a line to your account regardless of if you return the item. When you talk to customer service (that is outsourced) they tell you they give you a credit, but its soon reversed and you get to pay it back on your next bill. When doing early upgrades, they charge you full price for phones that they don't even sell in their stores, and customer service will tell you to wait, or contact another company, which tells you to go back to Xfinity. You can be on the customer service chat for hours, talk to any supervisor, and they just never solve any issues. 

They will continue to nickel and dime you and reverse credits on your account, make you pay full price for Early upgrades, have you pay for extra lines on your account, raise your bill without notice. 

I am also very disappointed that before all this, I had my whole entire company change over to them. They have been a complete disaster as a customer, especially with recommending them and having my whole company change to them. I am highly disappointed and just am anticipating problems to come once the switch to my company is finalized.