Visitor
•
1 Message
LEAVE XFINITY AND RUN
I’m new to xfinity and HATE IT. I am in the process of switching to Verizon. For 1 month and three days no one fixed the issue the representative made even the technician tried reaching them on my behalf. Customer services [Edited: "Language"] and lie about the issue being fixed in 24-48 hours. I want to cancel my account and leave for hood. [Edited: "Solicitation"]
CCEdgardo
Problem Solver
•
513 Messages
1 year ago
Hi there, @user_82a322. Thank you for creating a post and reaching out to us via our forums. May I ask what issues you are experiencing that have not been resolved? If you would like to talk about account-specific issues, please send us a private message to assist you.
0
0
EG
Expert
•
103.5K Messages
1 year ago
@user_82a322
Here's how to send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
0
0