Visitor
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1 Message
Leave review
I truly can no longer stand Xfinity support. The chat agents are worthless and I spent a good 30 minutes trying to work through the available prompts before giving up and trying to call the 800 number. You purposely leave your phone number off the app to push us all to use your chat function which is worthless for anything other than the easiest fixes. I’ve been a customer for over 20 years for both internet and still cable, and have put up with the increased costs every month and internet dropping at least one a day or more - I know because I work at home - and I’m finally had it. I will be leaving as soon as I can figure out how to! You no longer have the monopoly and we have options if you are unavailable to help.
XfinityAldrik
Official Employee
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2.7K Messages
5 months ago
Thank you for taking the time to share your experience @lxlie. I’m really sorry you’ve had such a frustrating time trying to get help. You shouldn’t have to spend 30 minutes fighting prompts or feel pushed into support options that aren’t working for you, especially after being a customer for over 20 years. Our phone number is 1 800 XFINITY (934 6489).
Our team would love the opportunity to turn this experience around, whether it’s the daily connection drops, billing, or the next steps with your account. If you’re open to it, please send me a Direct Message with your full name and service address, so we can look at available promotions to help with the increased cost and also troubleshoot the connection drops.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_pjgih8
Visitor
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1 Message
3 months ago
I have been clients for two years. I am about to move and transfer my service and I realize that service at my old address its still active. I verify with an agent and he confirms that this is true. So I have been paying double services for a year, because my assigned agent does not respect or value clients time or money, and did not cancel the service for me when I asked. I have an email of evidence, in which I try to get in contact with Xfinity, their lines appear disconnected and they are nor responsive my email also, in which I am trying to cancel my service. They did not try to solve this or offer a refund taking responsibility for the service that THEY did not cancel or that I could not reach them after also. Do they don't mind that someone is stealing my services because of their irresponsibility. I suffered a lot economically this year thinking that I was spending too much internet and the rates of my service were higher. I would not trust Xfinity ever again.
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user_pzt4ii
Visitor
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2 Messages
1 month ago
I completely agree with this review. My Xfinity service has been horrible and it is so time consuming to actually find someone besides a bot to talk to. When I asked the bot for a support number, it replied that they were too busy resolving my issue. Unbelievable.
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user_d02h4v
Visitor
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1 Message
4 hours ago
I visited the Xfinity store at 1901 Taylor Street, Suite B, Houston, TX 77007 for my appointment at 1pm this afternoon, Saturday, 8/8/26. A female male employee was assigned to assist me purchase new Internet service.
As I am a senior citizen with no technological knowledge, poor hearing, and nearly legally blind, I had questioned her repeatedly on every feature, price, term, and requirements on new service to purchase the suitable product for my situation, but she was unimaginably unprofessional, disrespectful, impatient, rude, and abusive. She ridiculed, embarrassed, made me feel stupid, ignorant, insecure, and worthless.
When I asked for other staff to assist me, she shouted at me to sit down and take the equipment which I was trying to purchase. When I told her that I made an appointment at 1pm, she yelled at me “Do you want to finish (the purchase) or not?!” As I was very intimidated by her behavior, I responded “Yes” and asked her what I need to do. She ordered me to just sign the purchase agreement.
The entire time, the store manager was defending her unacceptable behavior and made me feel that I was wrong to expect better customer service.
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