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user_sn83c1
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Friday, December 12th, 2025 4:33 PM

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Went there in January: Mom dead, cancel service. Today: Cancel internet to security cameras. Do you also want to cancel the phone? WHAT?? I've been paying for a year for a phone in the garbage?!?! Went to a store, manager wouldn't help, wouldn't identify himself, got testy and rude and ejected me!!!

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7 hours ago

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XfinityEricB

Official Employee

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7 hours ago

 

user_sn83c1 Thanks for reaching out to us today about a recent visit to one of our stores. We certainly don't like to hear this was your experience, and I would be happy to send along your feedback. If needed we can also assist you here with any concerns with the account if you still have any. What store did you visit that you are providing the feeback for?

 

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