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user_b6k8r1
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Thursday, April 2nd, 2026 10:08 PM

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Xfinity came out and said my outside line had been shown by squirrels and wanted to bury it. They replaced it and dropped it to the ground and said it’d be buried long before mowing season. This was on February 11. It is now April 2. I called about three weeks ago and got the runaround. I was told someone would call me the next day if no one was available to come out. Still no one I even stated I’d rather have it back in the air if no one is gonna come and bury it. Nothing Xfinity is awful. 

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5 hours ago

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XfinityAmandaB

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18 hours ago

 

user_b6k8r1 Thank you so much for reaching out for help with this line. In some areas, we do put groundwork on old for the colder months, and once things start to thaw out, work starts up again it can cause a delay, but we still get to all the work that was set up during that hold time. That may be the case if you are in an area that gets colder, but I would be happy to help look more into this for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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