Visitor
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3 Messages
leaning pole and low cables
I live at [Edited: "Personal Information"]. On NE 20th Ave s/o NE 15th Ln, there is a leaning pole
with Xfinity Cable attached to it. At mid-span to the next pole south, the cables are only 8' off the ground.
A couple of years ago, the pole caught fire and was replaced by LCEC. Xfinity did not transfer its cable to the
new pole, thus the problems. Please have someone investigate this situation and get back to me. My name
is [Edited: "Personal Information"], Xfinity Subscriber, [Edited: "Personal Information"]
XfinityJon
Official Employee
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704 Messages
2 months ago
Good afternoon user_s5d3th. I would be more than happy to resolve this concern. I will need some additional information, in order for us to take care of this.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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user_s5d3th
Visitor
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3 Messages
29 days ago
The foliage has been cleared around the pole in question, thus offering
excellent access to the work area. Please schedule your work of transferring
the Comcast cables to the new pole and raising the cables at mid-span.
This being hurricane season, it would be advantageous to all of us to get
this work should be done as soon as possible.
Thank you for your attention to this situation.
JWH
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user_s5d3th
Visitor
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3 Messages
3 hours ago
To date, the only thing done is that the area around the leaning poles has been cleared of vegetation.
No work has been done to transfer the Xfinity cables to the new pole, which will raise the low hanging cables.
In addition, the leaning pole and cables are causing a pole on the corner to now begin to lean. Something has
to be done regarding this situation in the very near future to prevent more serious problems in the future.
Call me at [Edited: "Personal Information"] for further updates and information.
Thank you. John W. [Edited: "Personal Information"]
(edited)
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