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user_l9srm0
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Tuesday, May 12th, 2026 4:38 PM

Lazy tech

Tech showed up 2 hours early. No call or text. Wouldn’t listen to my mother in law about calling me. Moved my modem to a different room. Said is was activated. It wasn’t. Said he needed to gain access to a junction block in the outside closet. No box exists in that closet. They left all the covers off and made no attempt to clean up. I have to pay 100 for this service? I traced all the cables in the apartment. I even opened the junction block in the wash room… there is no active line going to my apartment. How [Edited: "Language"] did he activate it?! 

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2 hours ago

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XfinityGabriel

Official Employee

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3.2K Messages

2 hours ago

 

user_l9srm0, Hi there! Thanks for taking the time out of your Tuesday to reach out. I can certainly understand the inconvenience caused by this experience as a consumer myself. That’s definitely not how the visit should’ve gone. What you’re describing (no active line, poor communication, and the condition left behind) is something we need to take seriously. You've reached the right team. We are a team of experts that are dedicated to resolving service and appointment concerns such as this. We'd like to get this properly reviewed and make sure it’s corrected. To further assist, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message so I can dig into the visit, help get a proper fix scheduled, and review the charge with you.👍

 

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