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user_ent8yn
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Tuesday, August 4th, 2026 3:34 PM

Lawn repair

In June Xfinity ran new underground cables down my block. They never repaired the lawns. I called the contractor three times he said that he would come and re-put topsoil and and seed and never did I would like this repaired.

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7 days ago

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XfinityThomasD

Official Employee

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1.9K Messages

7 days ago

user_ent8yn I appreciate you bringing this to our attention. My team can help submit the claim for investigation to get the ball rolling toward a resolution for you. We will need some personal info, so please send our team a direct message with your full name and address.
 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

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