Greetings, user_0og8z3! We appreciate you bringing this important matter to our attention regarding your lawn concern. Our team will be more than happy to further investigate this for you. We will need to access your account first to review the appointment history details. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityNatalie
Official Employee
•
920 Messages
1 day ago
Greetings, user_0og8z3! We appreciate you bringing this important matter to our attention regarding your lawn concern. Our team will be more than happy to further investigate this for you. We will need to access your account first to review the appointment history details. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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