Visitor
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1 Message
Lawn Damage After Unannounced Dig
Xfinity recently came over unannounced and we just happened to hear and see them digging in the middle of our front yard. I still have no idea why. They left behind this little plateau with dirt and rocks around the edge, and the grass on top has already died. How can I get them to come out and fix it by evening out the ground and reseeding the grass to get the yard back the way it was?
XfinityBillie
Official Employee
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4.2K Messages
2 days ago
@user_baht9 Thank you for taking the time to reach out to us here on our Xfinity Forums. As a homeowner myself, who has spent a lot of time making my yard nice, I definitely understand how frustrating this would be. Our team would be more than happy to assist you with getting a ticket open to address your concern. I will need to collect some personal details in order to access the account.
Please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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