Contributor
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108 Messages
Latest Promo Start Date Should Be The 15th
Hello, I'll try to make this as clear as I can. I called Xfinity January 12, and got a new 1-year promo, which was supposed to start on the 15th, since I had already paid through the 14th with my last bill. That promo was to end on January 14. I told the lady on the phone this, and asked for her to start the new promo once my then promo had expired, and was told that's when it would start. I just looked at my current plan details and see that she has started the newer promo on the 12th (the day I called). Also noticed the Internet speed has dropped down. This newer promo started 2 days before my last promo was to expire.
Since I am losing those 2 days I had already paid through with my last promo, can I get a credit adjustment on my next bill, which is supposed to be $150.60 / month?
Thanks
Accepted Solution
XfinityDilary
Official Employee
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2.2K Messages
2 years ago
Hello, @JS-! Thanks for posting on our Community Forums. We appreciate the opportunity to help with your service concerns. And I'm sorry to hear the promotion date was not set up as expected. My sincerest apologies. In this case, we will prorate the old balance rate and adjust it accordingly. The prorated adjustment will appear on your next bill online or through our Xfinity My Account App. I hope this helps clarify. You also mentioned a drop in speed. What speed results are you getting? Is this over Wi-Fi or Ethernet? Have you tried any self-troubleshooting steps such as rebooting the modem manually or through the app?
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JS-
Contributor
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108 Messages
2 years ago
Hello, thank you very much for the quick reply, and for your help. I just realized the new promo has a lower speed internet plan. My apologies. I thought it was the same I had before (200 Mbps plan), but see it's the 75 Mbps plan for the newer promo. Again, I apologize. I understand now. As long as my new bill is credited to reflect the 2 days I lost, that's all that matters.
Again, thank you very much for your help. I truly appreciate it.
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