Latency spikes while gaming since outage

For sure! First thing I tried was unplugging the router for a couple minutes and plugging it back in, I tried running a speed test and everything looked good, I had my Xbox forget my wifi and reselected it, cleared my MAC address from my Xbox and cycled the power, and I made sure other devices connected to the internet weren’t using up too much bandwidth. 

@nickh2, thank you for trying all those troubleshooting steps, we appreciate it! Have you tried using your Xfinity App to troubleshoot your connection yet? Do you have a separate modem and router setup?

Oh yes I always try to app first, the xfinity assistant can only do so much unfortunately! It said everything should be good to go and I didn’t see any options dealing with latency, only ones for slow or no connectivity. And I only have the xfinity gateway. 

@nickh2, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Hello, @user_lhkvgr

Can you describe what troubleshooting steps your taken so far? For example, have you used the Xfinity App or checked your connections for loose fits, damage, or kinks? Have there been any recent changes to your network?