alasser7's profile

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1 Message

Wed, Oct 21, 2020 5:00 AM

Late fees

I pay my Comcast bill by auto pay with my credit card. I recently had to replace the card so payment was not made for 2 months. I have asked multiple times with your chat service to see if the late fees can be removed and only get an automated answer that does not answer my request. I have always paid the bill on time. Can these be remove on a one time basis?




Official Employee


6.7K Messages

6 m ago

Hello alasser7. We appreciate you visiting and posting on our Forums. I can assist with reviewing your account and the late fees you were charged. Please send me a private message and include your full name and service address so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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