HOW CAN I GET LATE CHARGES ON A AUTO-PAY ACCOUNT HELLO?
Please don't post in all capital letters; it is considered to be shouting and is rude and is against the Forum Guidelines and the Acceptable Use Policy.
Did you recently set up Autopay? If so, it doesn't kick in until the 3rd month or 45 days.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Hello @tommymay, thanks for reaching out to us on Forums! I can definitely understand how this would be concerning. @Again is correct, Autopay can take up to 45 days to apply if you recently just signed up. If you did not just sign up for Autopay, we can definitely further look into this on our end. Please send me a Private Message including your first and last name as it appears on the account if so.
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
I see you have posted last week on our forums. I can promise you our team here is not a Robot. If you like assistance, please let us know as soon as you can. I will be closing this post out due to inactivity. If you change your mind and would like assistance, please feel free to make a new post and reach out to our team.
I hope you have a great evening and for the rest of your week. Take care and thank you for being a valued Comcast customer!
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
Again
Expert
•
25.5K Messages
6 m ago
Please don't post in all capital letters; it is considered to be shouting and is rude and is against the Forum Guidelines and the Acceptable Use Policy.
Did you recently set up Autopay? If so, it doesn't kick in until the 3rd month or 45 days.
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0
ComcastAmira
Official Employee
•
2.3K Messages
6 m ago
Hello @tommymay, thanks for reaching out to us on Forums! I can definitely understand how this would be concerning. @Again is correct, Autopay can take up to 45 days to apply if you recently just signed up. If you did not just sign up for Autopay, we can definitely further look into this on our end. Please send me a Private Message including your first and last name as it appears on the account if so.
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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0
tommymay
Regular Visitor
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25 Messages
6 m ago
hoorah for comcast america mon
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ComcastMartin
Official Employee
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2.4K Messages
6 m ago
Hey @tommymay,
I see you have posted last week on our forums. I can promise you our team here is not a Robot. If you like assistance, please let us know as soon as you can. I will be closing this post out due to inactivity. If you change your mind and would like assistance, please feel free to make a new post and reach out to our team.
I hope you have a great evening and for the rest of your week. Take care and thank you for being a valued Comcast customer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0