New Poster
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1 Message
Late charge for 9/27/20 bill
Comcast sent my monthly email about my bill on 10/1/20 but my bill is due on 9/27/20. They billed me a $10.00 late charge & sent a letter thru the mail when I am on paperless billing. I think this is really bad customer service when people are losing their jobs due to Covid!
Responses
ComcastChe
Official Employee
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6.1K Messages
7 m ago
Welcome to the Xfinity Forums, @Jmodonn66! Thank you for sharing the details of your billing issue. I can definitely understand why this would be concerning and would like to review your account to see what happened, and how I can help make this right. Please send me a private message with your full name, as it's listed on the billing statement. Click on my name ComcastChe, then click Send a message.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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