Visitor
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1 Message
last day of service not showing on confirmation email
Hello,
I called to have my internet service cancelled because I am moving out of the country and received a confirmation email that did not have a last day of service populated. Can someone please confirm when my service is scheduled to end? I requested July 22nd
EG
Expert
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119K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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3.4K Messages
1 day ago
Hi! Thank you for reaching out, and I can certainly understand wanting confirmation, especially with an upcoming international move. We appreciate you greatly for your time and for your patience while waiting for a reply. I'd be happy to review the disconnect request and verify the scheduled end date of your service. You've reached the right expert team to assist over social media. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message so we can locate the account and confirm whether the July 22nd disconnect order was successfully entered. Once we have the account pulled up, we'll be glad to review the status of the request and provide any available details. Safe travels and best wishes on your move! 😀
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XfinityThomasD
Official Employee
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1.9K Messages
2 hours ago
Thanks for taking a quick moment from your weekend to work with my team. We were able to confirm the pending disconnect date is for 7/22. Once the order is completed, a final statement will be sent to confirm the account's closure and any remaining balance/credit (up to the disco date). Feel free to create a new post if you have any questions in the future.
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