Last chance to resolve my concern before I take it to the Illinois Commerce Commission

On Jan 28th, I contacted customer service to offer Comcast an opportunity to keep my business before moving to a competitor who was offering three years at half the cost. I was told there were no promotional savings available, and they tried to upsell me on something for more than I was currently paying.  After ending that call, I took that competitor up on their offer. 

After my new service was installed on Feb 4, I called Comcast back to cancel. I was clear that I already had another active provider and that my service should be disconnected that same day. 

On March 6th, I received a letter in the mail indicating that the refund for services already billed would be for about half of what I expected. I tried to call, but like every other time your ridiculous phone system forced me to text with an agent. After 45 minutes of a back and forth, I request a call from someone. I get the call and talk them through the situation, which is that my service should have been canceled on 2/4 per my instruction, but was instead kept active until 2/15.  She submits a credit escalation and assures me they'll get this all taken care of in 48-72 hours.

Now, a week later, I just got a text telling me that after reviewing my account they are unable to provide my credit. Clearly they didn't do anything but look at the date submitted by the agent. The call transcript would speak for itself. 

That being said, you can reference ticket [Edited: "Personal Information"] for all the information needed. If this doesn't get resolved, I'll be blasting this text in its entirety everywhere I can find anything associated with Xfinity, scouring LinkedIn for anyone in your organization with a Director title of above and sharing my experience, and also contacting the Illinois Commerce Commission to discuss these business practices. 

Best, 

Jason