Visitor
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1 Message
landscapers cut cable line
landscapers accidentally cut the cable line. I have made coax cables before and the wires are easily accessible. can I do the repair myself. otherwise I have to wait 2 days.
Visitor
•
1 Message
landscapers accidentally cut the cable line. I have made coax cables before and the wires are easily accessible. can I do the repair myself. otherwise I have to wait 2 days.
user_MikeG
Contributor
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71 Messages
3 years ago
Hello @user_be363c, I appreciate you reaching out to us with your concerns about a cut line. Typically, we do not recommend making repairs to cut coaxial cable, for safety and quality purposes, but I would be happy to look at our schedule to see if we have a sooner appointment.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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